The online casino industry, which allows bettors to win, has become a multi-billion dollar business. Usually, a correct prediction in betting results in a cash reward for it, which is paid by the bookmaker.
However, reviews about these gambling establishments are often negative. Such comments are most often due to the impossibility of withdrawing winnings. The prevalence of this phenomenon can be confirmed by the statistics of users' appeals to the technical support service of the gambling portal.
How to avoid problems with bookmaker payouts and what to do if a virtual casino refuses to pay out honestly won money, is described below.
How to avoid becoming a victim of scammers?
A player cannot withdraw the winnings if he has dealt with a fraudulent gambling establishment that deceives its customers.
Unfortunately, there are such companies on the Internet, and their existence is not uncommon. You can recognize the sites of attackers by the lack of information on the portal that proves the legitimacy of their work.
Once you have visited the relevant website, you should look at the footer of the main page. There should be information about the licenses of the relevant companies - official permits confirming the legality of their commercial activities.
If this data is not available, problems with withdrawing money at the bookmaker for the player, they are not only completely probable, but practically guaranteed. After all, such an institution operates illegally, so it does not bear any legal responsibility for violating its promises in fact.
If you don't want to be scammed and expect to win real money, you should only trust licensed casinos. Only on such portals should you register and place bets.
Choosing the right online gambling resource is crucial. Before signing up and creating a personal profile on this platform, it is worth reading user reviews, if any.
It is highly desirable to find rating of reliable bookmakers, which includes legal and bona fide companies.
When is the player's fault for not being able to withdraw funds?
Such cases do happen, and they are associated with the capper's violation of the rules, sometimes due to his own inattention.
For example, an online casino may require a player to wager their own deposit funds a certain number of times before they can withdraw their winnings. If a player fails to meet the wagering requirements before making another withdrawal attempt, they will not be able to claim their winnings. Therefore, you should first make sure that the player has not made this type of mistake.
In case the relevant rule has been violated, he/she the bookmaker does not pay out the winnings, which is quite logical.
Another condition for receiving the winnings on a gambling website is that the capper must provide supporting documentation. This means confirming their identity.
This aspect is covered in detail in the user agreement, which the latter must read carefully before he authorizes himself, i.e. creates an account for betting.
Typically, the list of documents required for verification includes ID, deposit confirmations, and financial statements related to utility payments. These transactions must be completed no earlier than 90 days prior to registration.
Other reasons for blocking winnings at a bookmaker
There are a number of additional factors that prevent a player from receiving their winnings. The most common of these are listed below.
- It takes time to process your winnings. Most companies are not able to provide access to your prize instantly.
- Online casino rules require constant gaming activity. If a capper fails to meet this requirement, they will be charged a commission for lack of activity, for example, monthly betting.
- Often, the payout of winnings is blocked until not only is it credited to the balance, but also until the player places a certain amount required for the first deposit.
- The bookmaker refuses to pay out the winnings, if bonus hunting is suspected. The accounts of such "benefit hunters" are automatically frozen, and withdrawals are blocked until the circumstances are clarified.
- Opening two or more profiles by a user of a betting site. This phenomenon is called multi-accounting, and it is prohibited by the code of most gambling platforms. As a result, the owner of multiple accounts loses access to bets and winnings forever.
- Syndicate creation. This refers to fraudulent associations of players who, having entered into a criminal conspiracy, deceive an online gambling establishment. Syndicates help to reveal casino software.
Other factors that prevent a capper from withdrawing money include losing a password, banking errors, or exceeding the maximum winnings threshold.
What to do if the winnings are not paid?
If the player has received information about the unavailability of withdrawals, the following steps can solve this problem.
- Identifying objective reasons for the payment refusal. You should check your own balance, clarify the limits for the transaction you are interested in, and make sure that your account has been verified.
- Checking payment systems for technical failures. To do this, you should go to the official websites and read the news on them.
- Open the "contacts" section on the online casino portal. It lists the communication channels for user technical support. This is the answer to the question, Where to go if they don't pay the moneyYou should describe the situation in detail, reporting all the checks you have already made.
- If the technical support service asks you for various personal information, you should provide it. The only confidential data that cannot be disclosed is your password.
The evidence needed to resolve the issue may include screenshots of winnings, payment history, chats, and balance.
If all of the above attempts are unsuccessful, you should contact the gambling commission that regulates the online gambling establishment in question. You can find the email address of this regulatory body in the footer of the casino website.
When this method also proves unsuccessful, the only way out is official complaint against a bookmaker.
Legal assistance in case of non-payment of winnings
To obtain it, you must act legally and officially, that is, contact a lawyer. This human rights defender must be provided with all the necessary evidence.
A lawyer, armed with such arguments, representing your interests, contacts the bookmaker and presents them with justified claims on behalf of his client.
In such cases, the casino often agrees to resolve the issue without taking the matter to court.
But the caveat is that most gambling platforms are located abroad. And this requires finding a lawyer from the region and country where these establishments have offices. Such a case does not require the participation of a capper, but it often takes time and is expensive for clients.
It may end in court. If during the court hearing it is proven that the player did not violate rules for withdrawing funds at bookmakers, and did not receive a win without grounds for it, the injured party will be refunded the amount of the debt and paid monetary compensation for moral damages.
But if the plaintiff loses, he will be ordered to pay both the casino's legal costs and his own.
